Omnipresent Support
Client
The need to be close to customers and provide fast, effective support drives the search for new strategies to be available 24x7. We worked with one of the most important banking entities in Argentina, with over 3,000 employees and 100 branches, whose goal is to achieve an excellent public management model through technological innovation.
Business Challenge
In a constantly connected world, phone, web, or in-person support is no longer enough. It is necessary to expand boundaries and provide new contact points. Our client was looking for solutions to improve and broaden its customer service channels to adapt to this market reality.
Our Solution
Algie bot, a software solution fully developed by Algeiba, was implemented in just four months. This allowed the banking entity to become one of the first in the financial sector to have automated customer service, utilizing artificial intelligence and natural language processing to humanize digital interaction.
Added Value
The development generated an immediate impact on both operational efficiency and customer satisfaction, even extending to the organization's internal operations for employee support.
- 35% reduction in phone and social media contacts for frequent queries.
- Significant annual investment savings in basic support tasks.
- Relocation of teams to higher-value tasks and new sales.
- 10% increase in revenue from new products for existing customers.
- Internal implementation of the bot for employee support.
